Returns & Exchanges

At HIGH5, we want you to be completely satisfied with your fuel. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee on all unopened items and store credit for products that didn't meet your taste expectations.

1

Initiate Your Request

Log into your HIGH5 account and select the 'Order History' tab to flag the specific items you wish to return or exchange.

2

Package Your Items

Place the unopened nutrition products securely in their original shipping box, ensuring you include the packing slip for faster processing.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Refund or Credit

Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method or apply store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing